After you have placed your order, basixblacklabel.com will send you an automatic e-mail confirmation for your order process has begun. This does not constitute confirmation of the sale since we need to confirm product availability manually. Your credit card will not be charged until your order has been accepted. basixblacklabel.com reserves the right to refuse to sell items if they are in production, not available, have incorrect pricing due to software errors or have been cancelled or not passed inspection. Once your order is shipped you will receive a notification e-mail with the tracking number to track your order with the carrier.
Once your order has been scanned by shipper you can check the status of your order by utilizing your tracking number at the shipper website.
Please make sure your email is accurate and add our email firstname.lastname@example.org to your white list so it will not be flagged as spam. Phone numbers are optional but we recommend adding it as it will help our team members to contact you regarding your order and service you better.
All products are subject to availability. Most of our in stock products will be shipped out within 24-72 hours. Orders must be placed before 2pm EST in order to be processed the same business day. All orders placed after 2pm EST will be processed the next business day.
If you order more than one item, you may receive your order in more than one shipment. You will be notified of the status of your order via email or you can check the status of your order anytime online.
Special orders are orders for dresses that are not available for immediate shipping but will become available at a later date. Some special orders has to be made once we place it with our designers. Please indicate your desired Wear Date. Once you place a special order we will notify you about the delivery date and upon your approval the order will be processed. No cancellation accepted for special orders once it was placed and confirmed, we will charge up to 50% of the order value as a cancellation fee.
Once you approve the delivery date we will charge your card.
Pre-orders are orders placed on merchandise that is not in stock for immediate delivery but will be shipped at the date indicate on the site. By placing a pre-order, you will be receiving your order as the item becomes available. If you order a Pre-Order item, and the delivery date will be within 25 days of your order date your credit card will be charged once the order has been accepted. If the delivery date is longer than 25 days ,you will be notified via email and your card will be charged.
All pre-order dates are subject to change. If a pre-order date falls on a Saturday or Sunday, the merchandise will be shipped the next business day. All Cancellations of Pre-Order items will incur up to 50