Description & Details
We want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.
For details and exceptions, please see below:
IF AN ITEM ARRIVES IN A FAULTY CONDITION
We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item.
Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.
Note: If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.
Any items marked SALE on our web site are not eligible for returns or exchanges.
Orders placed with basixblacklabel.com are shipped via DHL, UPS or USPS and require a signature upon receipt. All shipments are subject to item availability and credit card verification (shipping address must match billing address, when the shipping address is not the same as billing address it must be verified with your issuing bank).
Domestic Shippingshipped UPS standard ground.
Military Base and APO. orders will be shipped by USPS.
UPS Standard Ground Shipping Time Map
Overnight Delivery In-stock items ordered before 1pm (EST) Monday to Friday will be shipped the date the order was placed (pending credit card verification.) In-stock items ordered after 1pm (EST) will be shipped the next business day. Overnight delivery is not available outside the continental United States.
Saturday Delivery Saturday delivery is available for in-stock items ordered after 4pm (EST) on Thursday and before 12pm (EST) on Friday for additional shipping charges.
International ShippingInternational orders are shipped via DHL, UPS or USPS Priority Mail. Rates Vary
International orders will take 3-8 business days to be delivered from the date the order has been shipped. (Russian Federation orders will take up to 3 weeks to be delivered from the date the order has shipped.)