We accept returns for exchange for an alternate item or store credit toward another purchase.

Basix Black Label does not accept returns on special promotion ( ON SALE ) items.

To qualify for return, exchange or store credit of in stock items that are not on special promotion section our returns department must be notified within 48 Hours of receipt and signing of your shipment air bill from our courier that you intend to return for refund, exchange or store credit.

All returns from our wholesale retailers require a RMA be issued prior to acceptance.

Packages returned without an RA # will be subject to a restocking fee of up to 50%

All items eligible for return must be approved by our customer service representatives .Once approved, you will be issued a Return Authorization (RA) number.


Exchanges are offered within 7 of receipt for items of same style in different sizes if available without restocking fees or penalties. Once exchange occurs a final sale condition exists for that item. contact to make exchange

When making your final purchase you are agreeing to comply with this policy and waive any rights to dispute this return policy.