You may return your dress to us within 3 business days of receiving the package. We will issue you a store credit for the cost of the item, which will be valid for 12 months.
Clearance items & Bridal or bridesmaids collection items are final sale.
To qualify for return, exchange, or store credit of in stock items that are not on special promotion section, our returns department must be notified within 72 hours of receipt of you shipment.
Basixblacklabel.com does not accept returns on special promotion (On Sale) items.
Basixblacklabel.com has made every effort to make every image and photograph on our website as accurate to the styles image and color as possible.
All items are new, first quality goods, never worn, and inspected to meet your standards prior to shipping.
All returns from our wholesale retailers require an RA# be issued prior to acceptance.
Packages returned without an RA# will be subject to a restocking fee of up to 50%.
All items eligible for return must be approved by our customer service representatives. Once approved, you will be issued a Return Authorization (RA) number.