ORDERING

After you have placed your order, basixblacklabel.com will send you an e-mail confirmation for your order once we have checked stock and availability. Once your order is shipped you will receive a notification e-mail with the tracking number to track your order with the carrier.

Please make sure your email is accurate and add our email help@basixblacklabel.com to your white list so it will not be flagged as spam. Phone numbers are optional but we recommend adding it as it will help our team members to contact you regarding your order and service you better.

Stock availability
All products are subject to availability. Most of our products will be shipped out as per availability. We operate under the same delivery dates within the wholesale apparel industry. Our warehouse receives items every 30 days from our factories.

Special Order
Special orders are orders for dresses that are not available for immediate shipping but are required as rush. Once you place a special order we will notify you about the delivery date and upon your approval the order will be processed. No cancellation accepted for special orders once it was placed and confirmed, we will charge up to 50% of the order value as a cancellation fee.

Once you approve the delivery date we will generate a purchase order.

Order Cancellation
You may cancel your order as long as your order has not been processed. Once an order has been processed and confirmed (i.e., payment verified and item ordered and invoiced by our designers), you cannot cancel your order. All Cancellations will incur a cancellation fee.
Once your order is shipped, you cannot cancel. Orders shipped and refused by customers will incur up to 50% restocking fee plus shipping charges that will be debited from your account.

To cancel your order, please call one of our customer services representatives at (212) 840-9811 or e-mail to help@basixblacklabel.com.

Sales Tax
All orders are shipped out of New York City. New York State sales tax is applied only to orders shipped within New York state.

Methods of Payment
basixblacklabel.com accepts the following forms of payment: American Express, Visa, MasterCard, Discover, PayPal, Western Union ,Money Order ,Bank Transfer, certified checks or COD.

All customers are subject to credit card verification. When your credit card is authorized; your funds will be put on hold until the order is shipped. Once the order is shipped, the payment is processed. Your billing information must be exactly as it appears on your credit card statement. If any of the information differs, the order will not be processed.

If your Shipping Address is different than your Billing Address, we are required to verify this information with your bank or your credit card company. As a result, your order may be subject to delay. Please allow 48 to 72 hours for the verification process. To help expedite this process, we ask you to contact your credit card company or your bank and add the alternative shipping address to your account. You may also fax us at (212) 391-8213 or email us at help@basixblacklabel.com appropriate payment information, or authorizing us to ship to a different address other then the billing.

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International buyers

Please note that international orders go through a manual credit card verification process which may cause a delay of 1 to 2 business days to your order.  We accept all major credit cards such as American Express, Visa, and MasterCard.

Money Orders
If you would like to pay with money order, you may contact us at (212) 840-9811 for more information.
Please contact us and notify us that your payment has been sent so we can reserve your order. Orders will be held only for 5 days from the day you placed your order

Bank Transfer
www.basixblacklabel.com accepts domestic or international bank transfer. Please contact us at help@basixlbacklabel.com for more information.